Resume

Barrett I. Gruber
bgruber@barrettgruber.com
West Columbia, South Carolina

Abilities:

More than 10 years in business requirement and data analyzation, with the intent of client and customer relationship building and maintenance. Also, more than 10 years of experience in troubleshooting computer hardware and software problems. Highly experienced in use of Microsoft Windows Operating Systems (3.11, 95, 98, 98 SE, NT, 2000, XP, Vista, Windows 7 and Windows 10) and Microsoft Office (`97, 2000, XP, 2003, 2007, 2010, 2013, and 2016) Applications (inc. Word, Excel, Power Point, Access, Visio). Experienced with Lotus Notes, Quark and Quark Express. I am a fast learner and thorough. I am good with reports, especially using MS Excel. I have excellent troubleshooting skills. I have excellent communication skills. I am experienced in many voice recording / editing software packages. I am experienced with digital and analog (tape) system sound editing. I work well in a group or alone with minimal supervision.


Achievements

2005: Palmetto GBA: Division 35 Employee of the Year; 2004
2005: Palmetto GBA: Division 35 Process Improvement of the Year ; 2004 (Project Lead)
2004: Palmetto GBA: Employee of the Month; July, 2004

Certifications

Security+

CompTIA, License 91HCHZQJ8KQ42NCD

A+

CompTIA, License KH7RN9KL4CFEK0HM

Network+

CompTIA, License 90FAD92LBSJAL1NC

Project+

CompTIA, License 6AKD82KD891KS9F1

Experience

The Benefit Company / Benefitfirst
April 2010 - Present
Columbia, South Carolina

Lead Business Analyst

I work with an agile team providing business value to our clients. Currently my responsibilities include day-to-day production monitoring of imported files, including processing demographic data necessary to keep our retention database updated. Also, responsibilities include analyzing data that is transmitted to carriers and analyzing data used to audit client deductions for employee benefits. I am also the lead analyst for new client implementation which includes initial contact with the EDI group and I serve as initial point of contact through the implementation process for both new clients and in-house client services. I scrutinize new data files prior to development and work with clients to create consistency to streamline importation through automation. I am recognized as an integral part of the relationship building with new clients and ongoing maintenance with existing clients.


Quality Software Services Inc.
May 2010 – Mar 2016
Columbia, South Carolina

Single Testing Contractor, Business Analyst / Project Testing Specialist

My responsibilities include testing and analyzing results from cases created in the test production system for the FISS team of the Single Testing Contractor group. Under the current process, software updates are published, and then test scenarios are created. Based on those scenarios, I create tests cases that are loaded into the system, then undergo the processing that cases would follow, including updates made to the software. After the cases are completed, I verify and analyze the outcome of the cases to verify that what was expected, did occur, otherwise noting and documenting errors. My secondary responsibilities include technical writing, and follow up on other testing groups.


Blue Cross Blue Shield of SC
December 2009 – May 2010
Columbia, South Carolina

Business Analyst (Contractor, TM Floyd)

My responsibilities included testing and analyzing results from cases created in the test production system for the VMS team of the Single Testing Contractor group. Under the current process, software updates are published, and then test scenarios are created. Based on those scenarios, I create tests cases that are loaded into the system, then undergo the processing that cases would follow, including updates made to the software. After the cases are completed, I verify and analyze the outcome of the cases to verify that what was expected, did occur. My secondary responsibilities include administrative reporting, and follow up on other testing groups.


General Information Services, Inc.
June 2007 - January 2009
Chapin, South Carolina

Special Projects Manager, Operations

I operated as lead liaison for operations between the client and the IT department. I was responsible for gathering client requirements for requests and delivering them to operations and IT. Used critical thinking to respond to issues and requirements to make decisions that progressed the project to completion. Using MS Project, I would develop time lines, keep track of departmental and individual job responsibilities, and create tasks to report back to corporate operations and management as well as updates to the client. I performed testing of new products, similar to client use to verify proper implementation, as well as creating documentation and creation of training manuals using MS Word. Along with creation of documentation, I was also responsible for managing the created documentation. I created and maintained workflow diagrams using MS Visio to show departmental and individual responsibilities, as well as corporate management structure. I created and maintained staffing reports for all operational departments showing individual productivity and workload, as well as provided forecasting model of future workload published using MS Excel and delivered to operational management, as well as corporate executives. I assisted marketing and sales departments by creating presentations using MS PowerPoint.


Palmetto GBA; Blue Cross Blue Shield of South Carolina
July 2002 - June 2007
Columbia, South Carolina

Please see individual jobs below

EDI Operations / EDI Communications Technician Level II

May 2007 - June 2007

Respond quickly to customers using the AT&T Global Network and ACE Pro 32 software to prepare and submit claims electronically to Medicare. Assist users in enrollment process for set-up of using above mentioned software, as well as administration of the enrollment process. Administer password resets as requested, as well as troubleshoot networking/connectivity issues for customers submitting claims to Medicare electronically.

Operational Support / Desktop Support Analyst

September 2005 – May 2007

My primary responsibility was responding software problems and password resets reported to the TSC/Help Desk, specific to the CMS1800 contract (Division 10). For requests not associated with password resets, both remote troubleshooting, as well as on site troubleshooting was required related to the Next Generation Desktop. When requested by managers under division 10, I also worked to resolve problems associated, but not limited to Windows 2000/XP Operating Systems, Microsoft Office applications, and hardware issues including connectivity, and printers, and other peripherals. For required software upgrades for the CMS1800 Call Center Agents, I would assist management in data collection, including hardware requirements per desktop, and analyze the requirements to report to management on any changes that would be required, and track project time lines and responsibilities using MS Project. I was also responsible for assisting the IVR Unit in monitoring systems, troubleshooting, and maintenance. I am also experienced with telephony maintenance, both hardware and software, and reporting using Symposium and Crystal Reports. Other software/hardware experience includes Genesys Softphone Application (inc. Configuration Manager, CCPulse + (7.0), and HiPath ProCenter Observer and HiPath ProCenter Composer (used to maintain phone applications for local switch for call centers).

Customer Support Analyst II

July 2002 - September 2005

Respond quickly to phone inquires, written correspondence, and e-mail correspondence involving Medicare billing for Medicare Part B Providers for the state of South Carolina; including Medicare Secondary Payer, Part B Overpayments, Enrollment, and technical issues involving claims issues.
Liaison to Medicare Secondary Payer Department (May 2003 - September 2005)
My secondary responsibilities included assisting management in development and deployment of ISO 9000 / training documentation. I was key in the development and research of Palmetto GBA website for provider community. I was also key in the development and release of the Medicare Part B Provider Services for S.C. Desktop Communication Tool. I used MS Visio to create work flow charts of current service center procedures, so as to develop continuity and assist in the development of a Disaster Recovery Plan. Used MS Project to assist in the action plan for a Disaster Recovery Plan, to be followed in case of an emergency.


NCR, Corp.
July 2000 - July 2002
Norcross, Georgia and West Columbia, South Carolina

Special Projects Manager, Operations

Respond quickly to phone inquires involving hardware/software support of technical problems that occur for all accounts. Support of retail / point of sale software. Support of desktop / register / scales / scanner and other retail / point of sale hardware; includes networking support of software and hardware. My secondary responsibilities involved the development and deployment of technical documentation for all account with hardware/software support / training documentation. MS Word / Lotus notes used for deployment of all documentation.


Disney / ABC Radio / Capital Cities Radio
December 1997 – May 2001
Marietta, Georgia

On Air Disc Jockey / Voice Talent / Programing Producer

Co-Producer for morning show [Moby in the Morning, responsibilities included master board control for show, as well as network syndication board control for show], Producer for the Bill Cellar Show; Cryin’ Lovin’ or Leavin’. On-Air Voice Talent, responsible for weekend shifts, as well as fill in work for weekday Air Talent including mid-day, afternoons, and evening shift. Voice over talent for commercial copy, as well as on-air adlib commercials.


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